SHIPPING & RETURNS
SHIPPING
Katy Perry Collections is pleased to offer free standard shipping on orders over $58.99 anywhere in the continental United States. Standard shipping takes 3 to 7 business days after processing and Katy Perry Collections does not ship on weekends or holidays. Please note ground orders will take 1-3 business days to process.
HOLIDAY SHIPPING CUTOFFS:
SHIPPING FOR ORDERS $58.99 & BELOW:
| Shipping Method | Delivery Time | Shipping Charge | Order Cutoff Time |
|---|---|---|---|
| Ground Economy | 3-7 Business Days | $8.95 | None |
| Ground | 3-5 Business Days | $11.95 | None |
| Express | 2-3 Business Days | $24.95 | 1pm EST |
SHIPPING FOR ORDERS $59.00 & OVER:
| Shipping Method | Delivery Time | Shipping Charge | Order Cutoff Time |
|---|---|---|---|
| Ground Economy | 3-7 Business Days | FREE | None |
| Ground | 3-5 Business Days | $2.95 | None |
| Express | 2-3 Business Days | $24.95 | 1pm EST |
DO YOU SHIP TO MILITARY ADDRESSES?
Yes, we ship APO/FPO addresses.
DO YOU SHIP TO PO BOXES?
Yes, we ship to P.O. boxes.
WHEN WILL MY CARD BE CHARGED?
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.
WHY DID YOU CALL OR E-MAIL ME TO VERIFY MY ORDER?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
WHAT ARE MY PAYMENT OPTIONS?
We accept VISA, MasterCard, American Express, Discover, and PayPal.
WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
Once you have placed an order, you can check on its status at any time by tracking your order. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
ORDER CHANGES AND CANCELLATIONS
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
RETURNS
We hope that you love your Katy Perry purchase. If for some reason you do not, please review our return policies.
Didn't get the right fit? If you should need a different size, please reach out to our Customer Service team who can assist you with Free Shipping on your exchange.
Return Policy If the product you purchased is not what you expected, please return it to us within 60 days of the purchase date. A $5.00 fee will be deducted from your refund for the return label. Please reach out to the Customer Service team to receive a Prepaid Return Shipping Label. Returns will only be accepted on merchandise purchased from katyperrycollections.com that has been unworn, unwashed, include original tags attached and be in the same condition as when it was received. Final sale items are not eligible for return or exchange.
Domestic Returns: customerservice@katyperrycollections.com
COLORADO TAX
Colorado Residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Colorado requires retailers to collect the $0.27 fee every time they deliver taxable tangible goods by motor vehicle to a Colorado address. Click here to learn more
PRICE ADJUSTMENTS
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of the purchase. Contact customer service for more information.
QUESTIONS?
Please do not hesitate to email our customer service department @customerservice@katyperrycollections.com